CLG Privacy Policy

Last updated: September 1, 2026

CLG (“we”, “us”, or “our”) operates this website and online store, including our products, services and related content (the “Services”).

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, create an account, contact us, or otherwise use our Services.

By using our Services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Information we collect

Depending on how you interact with CLG, we may collect the following information:

Information you provide to us

This may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information, if you create an account
• Information you provide when contacting us
• Information relating to orders, returns, refunds or other enquiries

Payment information

When you make a purchase, payment information is processed by our payment providers.

We do not normally receive or store your full payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Products viewed
• Referring website or source
• Information about how you interact with our website
• Cookies and similar technologies

2. How we use your information

We may use personal information to:

• Process and fulfil orders
• Process payments
• Arrange delivery and shipping
• Provide customer support
• Process returns, refunds and other requests
• Maintain customer accounts
• Communicate with you about your orders
• Improve our website, products and Services
• Prevent fraud, abuse and other unlawful activity
• Comply with legal and regulatory obligations
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

We will only use personal information where we have a lawful basis for doing so.

3. Shopify

Our store is hosted and powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders and payments, and provide other aspects of our Services.

Information you provide through our website may therefore be processed by Shopify and its service providers.

Shopify may process personal information in accordance with its own privacy policies and terms.

You can find more information about how Shopify handles personal information in Shopify's Privacy Policy.

4. Fulfilment and delivery

We use third-party fulfilment and shipping providers to produce, prepare and deliver orders.

Where necessary to fulfil your order, we may share information such as your name, shipping address, contact details and order information with the relevant fulfilment and delivery providers.

This allows your order to be produced, shipped and delivered to you.

5. Marketing

We may use your email address to send promotional communications where you have consented to receive them or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

We will continue to send essential communications relating to your orders or account where necessary, even if you have opted out of marketing communications.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising.

Some cookies may be placed by Shopify or third-party services used on our website.

You may be able to control or disable cookies through your browser settings. Certain website functions may not work correctly if essential cookies are disabled.

Where required by law, we will request consent before placing non-essential cookies or similar technologies.

7. How we share information

We may share personal information with third parties where necessary to operate CLG and provide our Services.

These may include:

• Shopify
• Payment processors
• Fulfilment providers
• Shipping and delivery providers
• Website and technology service providers
• Analytics or marketing providers, where used
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information as a business practice.

8. International transfers

Some of the companies and service providers we use may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

• Whether you have an active customer account
• Whether we need the information to fulfil an order
• Legal and accounting requirements
• The need to resolve disputes
• Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to delete or anonymise it.

10. Your rights

If you are located in the UK or European Economic Area, you may have rights in relation to your personal information, including, depending on the circumstances:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

11. Children's privacy

Our Services are not directed towards children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

12. Data security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online service can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

13. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

If you are located in the UK, you may also have the right to make a complaint to the Information Commissioner's Office (ICO).

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, how we process information, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

16. Contact

If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have any concerns about how your information is handled, please contact:

CLG
Email: hello@shopclg.com