Shipping Policy

We currently ship CLG orders to selected countries internationally.

Processing times

Orders are made and prepared for shipment after they are placed.

Production and processing times can vary depending on the product and fulfilment location. Estimated processing times will be communicated where applicable.

Once your order has shipped, you will receive tracking information where tracking is available.

Delivery times

Delivery times vary depending on the destination, shipping method and fulfilment location.

Estimated delivery times are provided at checkout where available. Delivery estimates are not guaranteed and may be affected by circumstances outside of our control, including carrier delays, customs processing and other unexpected delays.

Shipping costs

Shipping costs are calculated and displayed at checkout based on your delivery address, products ordered and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

International orders

Orders shipped internationally may be subject to customs duties, import taxes or other charges imposed by the destination country.

Information regarding applicable duties and import taxes will be displayed at checkout where applicable.

CLG is not responsible for delays caused by customs or other authorities in the destination country.

Incorrect delivery information

Please make sure your shipping address and contact information are correct when placing your order.

If an order is returned or delayed because incorrect or incomplete information was provided, additional shipping costs may apply.

Lost or damaged shipments

If your order appears to have been lost or arrives damaged, please contact us at hello@shopclg.com with your order number and details of the issue.

We will investigate the issue with the relevant delivery provider and work to find an appropriate resolution.