Returns & Refunds

We want you to be happy with your CLG order. If you have any questions or issues with your order, please contact us at hello@shopclg.com and include your order number and a description of the issue.

Change-of-mind returns

If you are a consumer purchasing from the UK or another jurisdiction where a statutory cancellation right applies, you may have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you must generally return the goods within a further 14 days.

To be eligible for a change-of-mind return, items should be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with any original tags and packaging where applicable

Where permitted by law, you are responsible for the direct cost of returning an item when cancelling an order because you have changed your mind.

Please contact us before sending anything back. We will provide the appropriate return instructions and address where a return is accepted.

EU customers — right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

If your order is delivered in multiple parts, the withdrawal period generally begins when you receive the last item in the order.

You can exercise your right of withdrawal through the online return or cancellation function provided on our store. Where you submit a withdrawal request through this function, we will provide confirmation of your request electronically.

After notifying us of your withdrawal you must generally return the goods within a further 14 days.

Where permitted by applicable law, you are responsible for the direct cost of returning the goods.

Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected by this withdrawal policy.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you have received the wrong item, please contact us at hello@shopclg.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem, where appropriate

Please do not return an item before contacting us.

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your applicable consumer rights.

Items that cannot be returned

We may refuse a change-of-mind return, or reduce a refund where permitted by law, where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, or has been:

• Worn
• Washed
• Stained
• Altered
• Damaged through misuse or improper care

Certain products may also be excluded from cancellation rights where a legal exception applies.

Nothing in this policy affects your statutory consumer rights.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or product, you may return your original item where eligible and place a new order separately.

Refunds

Once an approved return has been received and assessed, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Where a refund is required by applicable consumer law, it will be processed within the applicable legal timeframe.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Contact

For any questions regarding returns or refunds, please contact:

hello@shopclg.com