Terms of Service

Last updated: September 1, 2026

Welcome to CLG. These Terms of Service (“Terms”) govern your use of the CLG website and your purchase of products from CLG.

By using our website or placing an order, you agree to these Terms, together with our [Privacy Policy] and [Returns & Refunds Policy].

If you do not agree with these Terms, please do not use our website or Services.

1. About CLG

CLG (“we”, “us”, or “our”) operates this website and online store.

Our website is hosted by Shopify, which provides the technology that allows us to operate our online store and process orders.

When you purchase a product from our website, your purchase is made directly with CLG.

2. Using our website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful purposes
• Attempt to interfere with the operation or security of our website
• Gain unauthorised access to our systems or accounts
• Copy, reproduce or exploit our content or designs without permission
• Use automated systems to improperly access or collect information from our website

We may restrict or suspend access to our website where reasonably necessary to protect CLG, our customers or our Services.

3. Our products

We make reasonable efforts to ensure that product descriptions, images, colours and other information on our website are accurate.

However, colours may appear differently depending on your device, display and settings.

Product availability may change from time to time. We reserve the right to discontinue products or limit availability where reasonably necessary.

Nothing in these Terms affects your statutory consumer rights.

4. Orders

When you place an order through our website, you are submitting a request to purchase the products in your order.

After placing an order, you will receive an order confirmation acknowledging that we have received your order.

An order is accepted when we confirm that it has been accepted and will be fulfilled.

We may need to cancel or refuse an order in limited circumstances, including where:

• A product is unavailable
• There is an obvious pricing or product description error
• We reasonably suspect fraudulent or unlawful activity
• We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Nothing in this section affects your statutory rights.

5. Prices and payment

All prices displayed on our website are shown in the currency applicable to your selected market.

Applicable taxes and delivery charges will be displayed at checkout where required.

The total amount payable will be shown before you complete your purchase.

We may change prices or promotions from time to time, but changes will not affect orders that have already been accepted.

Payments are processed through the payment methods made available at checkout.

6. Shipping and delivery

We ship to selected countries and regions.

Shipping costs and estimated delivery times are displayed at checkout where available.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing and other unexpected events.

Further information about delivery, shipping and international orders is provided in our [Shipping Policy].

Nothing in these Terms limits your legal rights in relation to goods that are lost, damaged, defective or not delivered as required by law.

7. Returns, refunds and consumer rights

Our [Returns & Refunds Policy] explains how returns and refunds are handled.

Where applicable, consumers may have statutory cancellation, refund, replacement or other rights under the laws of their country.

Nothing in these Terms or our Returns & Refunds Policy is intended to limit or exclude any rights that cannot legally be limited or excluded.

8. Intellectual property

All content on the CLG website, including our name, logo, designs, graphics, photographs, text, product imagery and other materials, is owned by or licensed to CLG unless otherwise stated.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit CLG content without our prior written permission.

9. Third-party services

Our website may rely on third-party services, including Shopify, payment providers, fulfilment providers, shipping providers and other technology providers.

These third parties may process information or provide services necessary for us to operate CLG.

Where a third-party service has its own terms or privacy policy, those terms may also apply to your use of that service.

10. Reviews and customer content

If you submit a review, photograph, comment or other content to CLG, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.

By submitting content to us, you give CLG permission to use, reproduce and display that content for purposes connected with operating and promoting CLG, subject to applicable law.

We may remove content that we reasonably consider unlawful, misleading, abusive or otherwise inappropriate.

11. Website availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, error-free or available.

We may temporarily suspend or modify parts of the website where necessary for maintenance, security, updates or other operational reasons.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable consumer protection or other laws.

Subject to the above, CLG will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

13. Events outside our control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include natural disasters, serious disruption to transport networks, strikes, government action, widespread technical failures, or other events that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to keep you informed and minimise its impact.

14. Privacy

Personal information collected through our website is handled in accordance with our [Privacy Policy].

Because our website is powered by Shopify, Shopify and other service providers may process personal information as necessary to provide our Services.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to our Services, products or legal requirements.

The latest version will always be available on our website, with the “Last updated” date shown at the top.

Changes will not affect rights or obligations that have already arisen before the changes take effect.

16. Governing law

These Terms are governed by the laws of England and Wales, except where applicable consumer protection laws in your country provide you with additional mandatory rights or protections.

If you are a consumer, you may also have rights to bring proceedings in the courts of your country of residence where permitted by applicable law.

17. Contact

If you have any questions about these Terms, please contact:

CLG
Email: hello@shopclg.com